Privacy Policy

Hercules Grand Cruise respects your privacy and is committed to handling personal information responsibly when you visit our website, make a booking, or contact us about our cruise and travel services.

1. Information We Collect

When you use the Hercules Grand Cruise website or make an enquiry or booking, we may collect information that is necessary to provide our services and communicate with you.

This may include:

• Your name and contact details.
• Email address and telephone or messaging contact information.
• Booking details, including travel date, number of guests, selected services, and relevant preferences.
• Information you voluntarily provide when contacting our team or requesting assistance.
• Technical information associated with your use of our website, such as browser or device information, where collected through website technologies or analytics tools.

We only request information that is reasonably relevant to the purpose for which it is collected.

2. How We Use Your Information

Personal information may be used for purposes such as:

• Processing and managing cruise reservations and enquiries.
• Confirming booking details and communicating important information about your trip.
• Providing requested cruise, transportation, and related travel services.
• Responding to customer enquiries and providing customer support.
• Managing operational requirements associated with your booking.
• Improving our website, services, and guest experience.
• Complying with applicable legal, regulatory, or operational requirements.

We do not use personal information for purposes that are unrelated to the reason it was collected unless permitted or required by applicable law.

3. Booking & Service Providers

To provide the services you request, certain booking or service information may need to be shared with relevant service providers involved in fulfilling your reservation.

Depending on the services selected, this may include cruise operations, transportation providers, payment or booking service providers, and other parties directly involved in delivering the requested service.

Information is shared only to the extent reasonably necessary for the relevant service or transaction, subject to applicable requirements.

4. Payment Information

Where online payment is available, payment transactions may be processed through third-party payment providers or payment systems.

Hercules Grand Cruise does not need to store your complete payment card details when those details are processed directly by the relevant payment provider. Payment information is handled according to the provider’s applicable terms and privacy practices.

5. Website Cookies & Analytics

Our website may use cookies or similar technologies to support website functionality, understand website usage, improve performance, and provide a better user experience.

Where analytics or other third-party technologies are used, those services may collect certain technical information according to their own privacy policies and settings.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functions.

6. Communications

We may use the contact information you provide to communicate with you about your booking, enquiry, transportation arrangements, itinerary changes, operational notices, or other information directly related to services you have requested.

If you contact Hercules Grand Cruise through email, telephone, messaging services, or another communication channel, we may retain relevant communication records as reasonably necessary to respond to your request and manage our services.

7. Information Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Guests should avoid sending unnecessary sensitive information through unsecured communication channels.

8. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including booking administration, customer support, operational requirements, record keeping, and compliance with applicable legal or regulatory obligations.

The appropriate retention period may vary depending on the type of information and the circumstances in which it was collected.

9. Your Privacy Choices

Depending on applicable law and the circumstances of the request, you may contact Hercules Grand Cruise to ask about personal information we hold about you, request correction of inaccurate information, or raise a question about how your information is handled.

Where applicable, requests relating to deletion or other privacy rights will be considered in accordance with relevant legal and operational requirements.

10. Third-Party Websites & Services

Our website may contain links to third-party websites, booking platforms, payment services, or other external services.

When you leave the Hercules Grand Cruise website or use a third-party service, the privacy practices of that third party may apply. We recommend reviewing the relevant third party’s privacy policy before providing personal information.

11. Children’s Information

Our services are intended to be arranged by adults or individuals who are legally able to make travel and booking decisions. If information relating to a child is required for a booking, it should be provided by a parent, guardian, or responsible accompanying adult where appropriate.

12. Links to Other Policies

For information about other aspects of your booking and cruise experience, please also refer to our
Terms & Conditions,
Payment Policy,
and
Cruising Regulations.

13. Changes to This Privacy Policy

Hercules Grand Cruise may update this Privacy Policy from time to time to reflect changes in our services, website operations, technology, or applicable requirements.

The latest version published on this website will apply from the date it is posted, subject to applicable law.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact Hercules Grand Cruise through the contact details provided on our website.

Hercules Grand Cruise
Ha Long Bay, Vietnam